![]() ![]() Of the distributed questionnaires, 55 were successfully filled and returned by the residents while 7 questionnaires were not returned, which gave the response rate of 88.7%. They issued 62 questionnaires to randomly selected residents while 6 security agency staff within Nansana Municipality. The researchers used interviews and questionnaires to get information from the respondents. This leads to police officers and other security agencies taking more time to work on cases thus increasing congestion and long queues. These procedures limit the time for justice to prevail as well as to access information about the case under investigation. The project was developed because in various communities in Uganda, citizens go through lengthy and many paperwork procedures in reporting and following up on criminal reports. The crime reporting system (CRS) enables open communication between police and citizens.
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